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Driving procurement efficiency for MRO supplies
Listening to customers -Carousel-lrg_2017_03_15_Seven_RS_1212_GRAD

Two-way conversation

Head of Customer Experience Paula McKillen explains how customer feedback helps shape RS’s business strategy. Customer focus is directly linked to the company’s overall strategic goals for...
Cont Improvement - Carousel-lrg_2017_03_15_Seven_RS_1258_GRAD

Always improving

In order to improve its efficiency, and the quality of service customers receive, RS keeps moving in a Continuous Improvement culture

Learning lessons from B2C

Why organisations servicing business customers should be looking beyond fellow B2B companies for inspiration
RS LP 785 x 558 Always improv 1258

Service Excellence

Service Excellence

Digital evolution

As organisations look to stay relevant to their customers we look at the secrets of achieving digital transformation