Service Excellence

RS’s DesignSpark is removing barriers to design engineers and supporting the industry

RS’s Mike England believes that what sets the company apart from competitors is its dedication to customer service

Director of Learning and Development Ian Wearne explains why RS’s investment in training will drive significant benefits for customers

RS offers customers peace of mind with its expert calibration service. Any organisation that regularly makes use of measuring instruments will be aware of the importance of ensuring that those devices provide accuracy.

One of the best ways of reducing inefficiency in MRO procurement is to take firm control of your supplier payment processes

Why organisations servicing business customers should be looking beyond fellow B2B companies for inspiration

Why RS is making sustainability a key focus both within its own organisation and in the products it offers customers

Head of Customer Experience Paula McKillen explains how customer feedback helps shape RS’s business strategy. Customer focus is directly linked to the company’s overall strategic goals for the future and key to improving the customer experience is listening to what customers need from an MRO supplier.

In order to improve its efficiency, and the quality of service customers receive, RS keeps moving in a Continuous Improvement culture

As organisations look to stay relevant to their customers we look at the secrets of achieving digital transformation